Amazon Web Services (AWS) has announced five new machine learning services, including Amazon Monitron, etc. They will help industrial and manufacturing customers embed intelligence in their production processes in order to improve operational efficiency, quality control, security, and workplace safety.
After several months, he felt a burning in his back. A supervisor sometimes told him to bend his knees more when lifting. When Jake did this his rate dropped, and another supervisor would tell him to speed up.
“You’ve got to be kidding me. Go faster?” he recalled saying. “If I go faster, I’m going to have a heart attack and fall on the floor.” Finally, his back gave out completely. He was diagnosed with two damaged discs and had to go on disability.
Amazon’s system tracks the rates of each individual associate’s productivity, and automatically generates any warnings or terminations regarding quality or productivity.
Critics say those fulfillment center workers face strenuous conditions: workers are pressed to “make rate,” with some packing hundreds of boxes per hour, and losing their job if they don’t move fast enough. “You’ve always got somebody right behind you who’s ready to take your job,” says Stacy Mitchell, a prominent Amazon critic.
At MetLife’s call center, the AI boss monitors the performance of each customer service representative and provides instant feedback. If the customer service agent is talking too fast, the AI sends an icon of a speedometer. If the agent is not emphatic enough, the AI sends a heart icon.
At Marriott, they’re using Amadeus’s HotSOS Housekeeping system which is a robot directing the housekeeping staff on which rooms to clean.
AI is even managing software developers by reviewing the rate at which they are producing code and docking pay if the developer is working too slowly.
IBM HR recently developed a predictive attrition program that uses artificial intelligence to predict with 95 per cent accuracy which workers are about to quit their jobs and suggest actions managers should take to engage them.
In response, Amazon has continued to tout the benefits of working for the company, pointing to their hourly pay rates and policies like parental leave. But it is clear that some workers, failing to meet productivity standards, won’t reap the benefits of a job at all.